India's Best Workplaces™ in Retail 2026
Explore how India's retail workforce is changing, where employee experience gaps are emerging and what these shifts could mean for retention and customer experience.
Why This Report Matters?
India's retail workforce is changing. Younger talent is becoming more prominent, workforce expectations are evolving and retention continues to remain a significant challenge for the sector.
For leaders, this raises an important question: are workplace and leadership practices evolving at the same pace as the workforce?
This report examines the changing employee experience in Indian retail and the questions it raises for workforce and business leaders.
What Is Changing
Beneath the Surface?
42%
of retail employees indicate an intent to leave.
24%
of retail employees experience burnout.
+6 percentage points
increase in Gen Z representation, from 36% to 42% compared to last year.
2 in 5
retail employees do not experience dignity at work.
Free download
What You’ll Find Inside the Report?
A practical view of what leaders need to win with workforce, contractors, and critical talent.
Why AI-enabled careers will become the baseline expectation
What is driving the shift from high engagement to quiet contributing
How manager behavior is becoming the strongest culture multiplier
Why flexibility and autonomy will redefine employee expectations
What trust and inclusion will demand from leaders in 2026
